Billing Support Representative (Job 3013477)
Category: Customer Service
The next generation of ADT Commercial is here. At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.
Summary:
This position is responsible for verification, validity, and accuracy of Commercial and Enterprise contracts, Pos, and addendums. You will assist in the customer experience by conducting research, making necessary adjustments and data changes to pertinent account information, and by analyzing billing. Deadlines are required for month end close. The last three business days are blocked for PTO or scheduled accommodations, with some OT during evenings and weekends required during this time.
Duties and Responsibilities:
- Verify, research, and review commercial contracts/PO/addendums for accuracy and completeness. Maintain customer information, including cancellations, billing adjustments, inspection schedules, refunds, etc. Process daily recurring billing batches, ensuring accurate customer billing.
- Research missing data and communicate with branches to correct errors or omissions in a timely manner. Process credit/debit adjustments on customer accounts. Review Statement and Invoice generation process.
- Process potential Commercial/Enterprise customer information to obtain credit scores. Approve or decline customers based upon the company credit guidelines and track pertinent information for reporting.
- Work exception reports for MMB account clean up.
- Provide support to all commercial and residential branches and all internal departments as needed (Legal, Training, Account Management, Commercial AC&T, Commercial/Residential Customer Service, National, Real Estate Group, Network Multi-Family).
Note: This is an onsite position, reporting daily to 800 E Waterman Street, Wichita, KS, 67202
Minimum Education and Experience Requirements:
- High school diploma or GED
- Data entry or related experience
- PC literate with proficiency in Microsoft Office applications, including Word, Excel and Outlook
Preferred Education and Experience Requirements:
- Knowledge of Excel, MasterMind Business, Sales Pilot, JMT, Docuware, Billing Portals, and STPF sites.
- Knowledge of percent of completion (POC) job billing and invoice processing.
Additional Skills and Certifications:
- Customer service, interpersonal communication, and teamwork skills.
- Organizational skills.
- Analysis and problem solving.
ADT Commercial is an Equal Opportunity/Affirmative Action employer. We provide equal employment opportunities to applicants and existing employees and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religion, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding, and related medical conditions), mental or physical disability, medical condition, military and veteran status, or any other status or condition protected by law. View the EEO poster here. View the Pay Transparency Nondiscrimination Provision here. View the E-Verify Posting here.
ADT Commercial is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to commercialrecruiting@adt.com and let us know your contact information and the nature of your request.