Senior Manager, Site Reliability Engineering (Job 3017030)

ADT is in the process of transitioning to a hybrid in-office work model, which combines the best of in-office and remote work. New team members will work from home, but should plan to return to a hybrid in-office model at a later date. We will keep you well informed and supported throughout the transition. Once our hybrid work policy is in place, you will work from Boca Raton, FL, Irving, TX, or Blue Bell, PA and enjoy the benefits of a balanced work schedule.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

What You’ll Do:

Are you a visionary leader with a passion for transforming reliability practices? ADT is seeking a highly motivated and experienced Senior Manager of Site Reliability Engineering (SRE) to act as a change catalyst, evolving our SRE practice and championing comprehensive observability across our product portfolio. This is a unique opportunity to shape our approach to system reliability, performance, and scalability, directly impacting customer experience and business success. If you are ready to be the driving force behind our SRE transformation and establish a world-class observability framework, we encourage you to apply!

• Drive SRE Transformation: Design, implement, and embed core SRE principles and practices, laying the groundwork for our entire SRE function. This includes establishing incident management processes and playbooks, defining and maintaining Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Service Level Agreements (SLAs) for critical systems.
• Lead Observability for Products: Spearhead the strategy, implementation, and adoption of robust monitoring, alerting, and observability solutions (e.g., Dynatrace or Datadog) to provide deep, proactive insights into the health and performance of our product platform and services.
• Build & Mentor a High-Performing Team: Attract, mentor, and grow a team of talented SREs, fostering a culture of collaboration, innovation, and ownership.
• Drive Automation & Efficiency: Champion the adoption of automation and self-healing systems, primarily within our GCP and AWS cloud platforms.
• Champion Data-Driven Reliability: Cultivate a data-driven approach to reliability, leveraging metrics and analytics to continuously identify areas for improvement and drive proactive solutions.
• Integrate Reliability Across the Lifecycle: Partner closely with development, operations, security, and product teams to ensure reliability is a core consideration throughout the entire software development lifecycle.
• Lead Incident Response: Oversee incident response efforts for critical service outages, ensuring timely resolution and effective communication.

What You’ll Bring:

• Proven Experience as a Change Agent: A track record of successfully initiating and leading significant organizational or technical transformations, ideally in an SRE or similar reliability-focused capacity.
• Deep SRE Expertise (8+ years): Extensive experience in Site Reliability Engineering, DevOps, or related operations roles , with a deep understanding of SRE principles and practices.
• Leadership in Observability: Demonstrated success in leading the implementation and maturation of comprehensive observability solutions. Experience with tools like Prometheus, Grafana, Datadog, New Relic, etc.
• Management & Team Building (3+ years): At least 3 years of experience in a management or leadership role, specifically leading and building SRE teams.
• Technical Proficiency:
  • Proficiency in scripting languages (Python, Bash, Go, etc.) and automation tools (Ansible, Terraform, Chef, Puppet).
  • Familiarity with CI/CD pipelines and DevOps practices.
  • Experience with containerization and orchestration technologies (Docker, Kubernetes).
  • Knowledge of networking, security, and database technologies.
• Education: A four (4) year degree or equivalent experience.

Compensation & Benefits:

The salary range for this role is $140,800 – $211,200 and is based on experience and qualifications.

Certain roles are eligible for annual bonus and may include equity. These awards are allocated based on company and individual performance.

We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

Anticipated application end date will be on 7/11/2025.